Support
Need help, or want to tell us something? Write to us.
Frequently asked questions
Does Brisavia need an account?
No. Importing, searching, offline maps, GPS, the diary and the Caderneta work without an account. An account (Sign in with Apple) is optional and only copies your data to another phone.
Does it work without signal?
Yes, once you have downloaded the route's offline package (map and route). GPS and voice prompts need no network. Searching trails, calculating routes and Walk with me need a connection.
How does Walk with me work?
You start a share in the app and get a link. Whoever opens it sees your live position in a browser, with nothing to install. The link stops working 24 hours after the end, or as soon as you revoke it. If you pass the expected finish time, the app reminds you.
How do I delete my account?
In the app: Profile, Account, Delete account. The account stops existing at once and the data is deleted for good after 14 days. Data stored on the phone is not touched. You can also see the Delete account page.
Are the trails and the water always right?
They come from OpenStreetMap, made by volunteers, and may be out of date. Always check the waymarks, the state of the path and whether the water is drinkable. Difficulty is technical (SAC scale) and does not measure effort.
Is Brisavia an emergency service?
No. If you are in danger, call 112. Walk with me helps whoever stays at home know where you are, but it does not call for rescue.